Consent is versioned and revocable
New terms mean asking again, and consent can be withdrawn.
Security & trust
What we do with your data, in plain words.
Balkonee is built for India, so the Digital Personal Data Protection Act — not HIPAA — shapes every decision here.
Please read this first
Designed around DPDP principles — not certified.
Balkonee has not yet been formally reviewed by a data protection lawyer. Our current consent framework is provisional and pending that review. We will not describe ourselves as compliant, certified or approved until an actual review says so. Everything below describes how the product is built today, not a legal guarantee.
How it works today
Eight things we hold to.
Audio and transcripts are deleted
They exist only long enough to produce a summary.
Clinical summaries are never client-visible
No route exists — it isn't a toggle someone could flip.
Shared recaps are frozen
Editing creates a new version; what was read stays what was read.
AI never sees clinical content
It's given the shape of a thing — never an instrument or a score.
Crisis resources are always reachable
Tele-MANAS 14416, iCall/Kiran and 112 — never behind a tap.
Unfinished thought records are invisible
Zero rows reach a therapist until you submit.
Nothing crosses a relationship boundary
Scoped to one accepted relationship, enforced in the database.